Where is Immersia located?
Immersia currently operates as an online store and pop-up, but we are working towards a forever home with the goal to open by late spring 2027.
How do pre-orders work for pop-ups and are they necessary?
Pre-orders are made through our online store as a regular online purchase. When choosing your shipping method, select the “Pop-up Pre-order” option. We recommend pre-orders if the titles you’re interested in don’t match the pop-up’s theme and/or to ensure your copy is reserved due to limited quantities.
What is your Uncracked Spine Guarantee?
At Immersia, we understand the love and care our readers have for their books, which is why we have display only copies, with for-purchase copies tucked safely away until they are purchased. This means any book you purchase is guaranteed to have never been opened. Read more about our guarantee and how it affects our return policy HERE.
I can't find a title I'm looking for.
If there is a particular book or item that you're looking for but we don't have, send us a message via our contact form and we'll be happy to order it in (some exceptions apply).
How long will it take to receive my order?
Shipping time is greatly affected by your shipping choice. For cheapest and fastest service, choose Local Delivery or our free pick-up option which allows you to pick-up your order at our next pop-up. Local deliveries are made on Wednesdays for orders made by 2PM on Tuesdays. Orders made after this time will be delivered the following week. For Standard or Express, estimated delivery times are stated in the cart.